Ordering Information
Once you have chosen your garden shed, it’s time to place an order! In this section, we will guide you through the complete ordering process and address specific questions you may have regarding your purchase. We endeavour to make this a smooth and satisfactory experience for you.
Pre-Prepared Bases
Bases: It is the customer’s responsibility to ensure that the ground under any base, i.e., concrete bases, slabs, etc. is firm enough to support the weight of the shed base if supplied and the building. It is the responsibility of the customer to ensure their completed base is 100% flat, level, stable and of adequate size to fully support the building. All concrete, slab or wooden staked bases must not have any shallow or raised areas. Shed Bases will elevate your building. It is the customer’s responsibility to work out all height restrictions and take full responsibility for any planning issues. It is the customer’s responsibility to ensure bases are installed in the correct position and once installed they cannot easily be moved. Shedman will not be held responsible for any problems arising due to faulty base work constructed by the purchaser.
72-hour notice required if your base is not going to be ready in time for the delivery date given. If we come out to build your shed and the base is not suitable the charge will be £75 for up to a 9 x 6 or £95 for sizes above.
Our shed Bases
Shed bases are made with timber which will sit on concrete or slab bases and will give a dry airflow under your building.
Access
All items must go around your property, not through it. If necessary, and to accommodate, please remove fence panels or any obstructions such as overhanging tree limbs, electric wires, etc. If going through gates, there must be no arches, bars or lintels above. Remember some items are hefty and usually there are only two people on each of our delivery vans. Our fitters are employed to erect your building and not rectify your base or access problems. It is the responsibility of the customer to ensure that the site is safe and free from obstructions that could cause any damage or cause injury to the person(s) that deliver and erect your garden shed.
Delivery Dates
Once we have received your confirmed order, we provide you with a delivery date. If you have any questions about your order or delivery date, please contact us. Although rare, it may be necessary for us to change the delivery date depending on circumstances beyond our control to include breakdowns, accidents, and adverse weather conditions. You will be notified as soon as we are aware of any events that may prevent us from delivering your garden shed.
Roof Covering
Felt is supplied with every shed. Colour of felt may vary; this is beyond our control. Shedman holds no responsibility for damage or lifting of roof coverings due to adverse weather conditions following installation by our fitters.
Order Placement
You can place an order directly with us via phone: 0141 613 1333. All calls are handled by our fully trained members of staff who will provide help and guidance through the ordering process. Orders can also be placed online and in-person at Shedman, 115 Carstairs St, Dalmarnock G40 4JD or Shedman 156 West St, Glasgow G5 8LG.
All orders placed through our website will be subject to our acceptance of the order.
All prices are subject to change and errors.
If by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price. In these circumstances, we reserve the right to cancel your order. A full refund will be issued within 7 days of the cancellation
Deposit and Payment
A 50% deposit is required, and the balance is due on arrival to your property with the shed. Payment methods we accept – card or cash. All buildings remain the property of Shedman until full payment is received and can be reclaimed at any time. We can also arrange for you to pay for your shed prior to delivery and build.
Changing an Order
For any changes on confirmed orders, we request you to contact us within seven days before the delivery date. We encourage you to check that you have ordered the correct shed to ensure you are completely satisfied with your purchase decision.
Cancellation Policy
Our cancellation policy on complete made to order products cannot be returned or exchanged.
However, if you do require to, unfortunately, cancel your order with us prior to dispatch, you will remain liable to pay for any such part of the work as has been completed and we reserve the right to levy reasonable cancellation charges (including administration costs and loss of profit), against you and these shall fall due for payment immediately.
Refunds
All refunds will be reviewed on an individual basis and if deemed to be a manufacturing issue, we will firstly try to rectify the problem and refunds will be a last resort. All refunds will be proceeded accordingly.
Warranty
All shed orders come with a 3-month warranty unless otherwise stated.
It does not cover against timber splits or warping as these can occur naturally over time.
Please note: Sheds can be prone to changes in appearance and shape, especially in extreme weather conditions. These will not affect the structural integrity of the product; this is a natural feature and not covered in the warranty
Terms and conditions are subject to change.